At Utpatang Store, we aim to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the process and conditions.

1. Eligibility for Returns

We accept returns for products that are unused, unworn, and in their original condition with all tags and packaging intact. To be eligible for a return, the request must be made within 7 days of delivery.

Items that show signs of wear, damage caused by the customer, or are missing original tags will not be eligible for return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized t-shirts
  • Items purchased during clearance or sale (unless defective)
  • Gift cards or promotional items

We recommend checking product details carefully before placing an order.

3. Return Process

To initiate a return, please contact us through our website or support email with your order details and reason for return. Once your request is approved, we will provide instructions for returning the product.

Customers may be required to ship the product back to us or arrange for pickup (if available in your area).

4. Return Shipping

Return shipping charges may be borne by the customer unless the product received is defective, damaged, or incorrect.

We recommend using a reliable courier service and sharing the tracking details to ensure a smooth return process.

5. Inspection and Approval

Once we receive the returned product, it will be inspected to ensure it meets our return conditions. If approved, we will proceed with the refund or exchange.

If the product does not meet the return criteria, it may be sent back to the customer.

6. Refund Process

Refunds will be processed to the original payment method used at the time of purchase. In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Please allow 5–10 business days for the refund to reflect in your account after approval, depending on your payment provider.

7. Exchange Policy

We offer exchanges for size or defective products, subject to availability. If the desired size or product is not available, a refund or store credit may be provided instead.

Exchange requests must also be made within the return eligibility period.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as proof.

We will arrange for a replacement or full refund at no additional cost to you.

9. Cancellations

Orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible, and you may need to follow the return process instead.

10. Contact Us

If you have any questions or need assistance with returns or refunds, feel free to contact us through our website. Our support team is always ready to help you.